Lower Hampton House Apartment

Lovely, comfortable apartment with free on street parking. Positive: The apartment was extremely comfortable and well equipped. In the lead up to our visit the office staff dealing with the booking were very helpful. We were concerned from other reviews that parking would be difficult but it was very easy and free. Negative: I reported a couple of minor problems while we were there. I said they didn't need dealing with for us as they were not causing problems but would need correcting. When I left I mentioned it again in a message but the message had not been passed on and I had to explain again. I know that the £250 damage payment is mentioned in the small print but this feels excessive. The flat isn't perfect and I was slightly concerned that there were small areas of damage when we arrived which could easily be attributed to us. I made sure I reported some things at the beginning but these were clearly not passed on.. There was a missing parking disc when we arrived. I'm concerned that I could be charged for this as my report was clearly ignored. When renting a flat long term there is a deposit to be paid but there will be an inventory showing condition on move in. Nothing like this applies to a short term rental so no way to prove who caused the small mark on the worktop or the missing parking disc. A payment of 50% of the rental charge to cover damage that can't be proved by either party seems strange.

Positive: Very nice apartment. Everything we needed was there.

Spotlessly clean with free parking. So refreshing to have great customer service. Positive: Fantastic two bedroomed apartment. Everything was spotlessly clean! Scarborough stays had a fantastic team that we called upon as we decided to extend our stay with them. Everything was modern and like new. Thankyou again 👍 Negative: Nothing